FAQ
Have a question about working with C4 Design Studio? You’ll probably find the answer here. If not, you’re always welcome to contact us directly.
Orders & Turnaround Times
Q: How long will my order take?
A: It depends on the type of order:
- Online shop orders (single items / small orders): Typically ship within 5–10 business days after your order is placed.
- Custom or bulk orders (schools, teams, businesses): Turnaround is usually 2–4 weeks after final proof approval, depending on product and quantity.
If you have a specific deadline or event date, let us know up front and we’ll tell you what’s realistic.
Q: Can you rush an order?
A: In many cases, yes. Rush options depend on the products and your timeline. Contact us with your date and what you need, and we’ll let you know if we can meet it and if rush fees apply.
Minimums & Order Sizes
Q: Do you have minimum order quantities?
A: It depends on the product and how it’s decorated:
- Online store items: Often have no minimum—you can order a single piece.
- Custom or bulk projects: Some items require a minimum quantity (especially for certain print methods). We’ll let you know your options when you request a quote.
Q: Can I order just one custom item?
A: Yes—many of our online products are available as one‑off personalized items (great for gifts). For more complex or fully custom designs, minimums may apply.
Artwork & Design
Q: What kind of artwork files do you accept?
A: High‑resolution files work best. We typically accept:
- Vector files (AI, EPS, PDF)
- High‑resolution PNG or JPG (300 dpi or higher)
If you’re not sure whether your file will work, send it anyway—we’ll review it and let you know.
Q: I don’t have a finished design. Can you help?
A: Yes. You don’t need to be a designer. Share your logo, colors, mascot, or idea and we’ll help create or refine a design for your products. We always send proofs for approval before printing.
Personalization & Customization
Q: Can I add names, numbers, or special text to items?
A: Many of our products can be personalized with:
- Names or numbers
- Short text or dates
- Simple custom messages
Look for personalization options on the product page. For larger groups (like team rosters), contact us so we can collect names and sizes in an organized way.
Q: Do you offer a design tool where I can see my design on a product?
A: We are building a Design Shop/Design Studio where you’ll be able to choose a product (like a t‑shirt, tumbler, or garden flag) and customize it online. Until that’s ready, you can still send us your logo and ideas and we’ll create proofs for you.
Fundraisers & Group Orders
Q: How do fundraisers with C4 Design Studio work?
A: In short:
- You tell us about your group and your fundraising goal.
- We help you choose products and create designs.
- We set up a simple way for your community to order.
- We print and handle production; you receive proceeds based on our agreed plan.
Visit our Fundraisers page or request a quote and mention you’re interested in a fundraiser.
Q: Can families order directly from you, or do we have to collect all the orders ourselves?
A: We can set up simple ordering options so families and supporters can order directly, or work with the system that’s easiest for your group. We’ll talk through the best approach when we plan your fundraiser.
Sizing, Colors & Product Details
Q: How do I know what size to order?
A: Each apparel product includes a size chart or sizing information. If you’re between sizes or unsure, you can always reach out and we’ll help you interpret the chart based on the style of the garment.
Q: Will colors on the product match what I see on my screen?
A: Colors can vary slightly between screens and printed items. We do our best to match your requested colors closely, and we’ll flag any major concerns when we review your artwork.
Shipping, Pickup & Returns
Q: Do you offer local pickup?
A: Depending on your location and the type of order, local pickup may be available. If this is important for your group or fundraiser, mention it when you request a quote so we can plan accordingly.
Q: Do you accept returns or exchanges?
A: Because most of our items are custom made to order, we generally cannot accept returns or exchanges due to size or preference.
However, if there is a problem with your order (misprint, incorrect item, or defect), contact us as soon as possible with photos and details, and we’ll work with you to make it right.
Pricing & Payment
Q: How is pricing determined for custom and bulk orders?
A: Pricing depends on:
- The type and number of products
- The number of print locations and colors
- The level of customization and design work
Once you share your project details, we’ll provide clear pricing before you approve anything.
Q: What payment methods do you accept?
A: Online orders can be paid using the payment options shown at checkout. For larger or custom projects, we may offer additional payment options; details will be included with your quote.
Still Have Questions?
If something isn’t clear or you don’t see your question here, we’d love to help.
- Visit our Contact page to send us a message, or
- Use the Request a Custom Quote form if you’re ready to talk about a specific project.
We’re happy to walk you through the process step by step.